Using our website

These terms apply to use of upstate-canna.co and the website services offered by Upstate Canna Co. Read them before using those services. You agree to these terms when you use the website. Separate notices or terms may apply to online ordering, payments, loyalty enrollment, or another feature; review them at the point of use.

Our Privacy Policy and Cookie Policy explain information handling. A privacy notice is not a substitute for consent when consent is required.

Age, identification, and lawful purchases

Adult-use cannabis purchases are restricted to adults 21 years of age or older. You must provide accurate age information and acceptable identification when required. A website age confirmation does not complete purchase eligibility checks.

Purchases and delivery remain subject to New York law, applicable limits, identity verification, and the conditions displayed for the service. We may decline a transaction that cannot lawfully be completed. Do not use another person’s identity or attempt to obtain cannabis for someone who is not eligible to purchase it.

Accounts and information you provide

Provide accurate contact, account, and order information. Keep account credentials private and tell us if you suspect unauthorized use. You are responsible for activity you authorize through your account. Do not impersonate another person or submit information you have no right to use.

Information sent through a general contact form is not a secure channel for confidential medical records or payment credentials.

Menus, pricing, and product descriptions

Inventory, prices, promotions, product information, and service availability can change. Images may be representative; packaging and batch details may differ. Review the current menu, product label, and transaction details before completing a purchase.

A submitted request or automated acknowledgement does not by itself guarantee inventory, acceptance, or a delivery window. If an error or stock issue affects your order, we may contact you to discuss the available options. Any price correction or order adjustment remains subject to applicable consumer protections; these terms do not authorize an undisclosed charge.

Pickup and delivery

Use the current ordering service to check the options available for your address. Minimums, fees, payment methods, timing, and other service conditions are those presented for the selected order. Estimated times can change with demand, travel conditions, verification, or other service constraints.

Delivery requires an eligible recipient, an eligible location, and the identification checks required by New York law. Cannabis delivery is available only where legally permitted; this website does not offer interstate cannabis shipping.

Provide accurate delivery instructions and remain available for order communications. If an order cannot be completed, contact us about the next steps.

Order problems, cancellations, and returns

Contact us if you need to change or cancel an order, received an incorrect item, or believe a product is defective. Have your order details available. Do not mail cannabis to us or bring a return to the store without first asking how it should be handled.

Cancellation, return, exchange, and refund options depend on the transaction, applicable law, and the policy communicated for that purchase. These terms do not remove any statutory rights or remedies.

Promotions and loyalty participation

Offers and loyalty benefits follow their stated eligibility rules, dates, exclusions, and redemption conditions. Review the terms attached to an offer before relying on it. Rewards are subject to the relevant program rules and do not override legal purchase restrictions.

Marketing signup choices are separate from website use. Follow the instructions provided for opting out of a promotional communication.

Product information and responsible use

Website articles, menu descriptions, and staff guidance provide general product and shopping information. They do not provide medical diagnosis, treatment, or a promise about individual effects. Speak with a qualified healthcare professional about personal health concerns, medications, pregnancy, or other medical questions.

Read product labels and follow their warnings. Cannabis can impair judgment and coordination. Do not drive or operate machinery after use. Keep cannabis away from children and pets.

Acceptable website activity

Do not attempt unauthorized access, introduce malicious code, disrupt website operation, misuse another person’s information, or use the website for fraud or unlawful activity. Do not bypass age checks or other access controls.

We may restrict access when needed to address misuse, protect website operation, or comply with law. Such restrictions do not cancel rights you may have relating to an existing purchase.

Website content and outside links

Website text, graphics, branding, and other material belong to Upstate Canna Co. or the respective rights holders. You may view the material for personal use. Commercial reproduction or use of our branding requires permission unless applicable law permits the use.

Links and connected features may lead to outside providers, including the online shopping platform. Their own terms may apply to their services. An outside link does not guarantee the accuracy or availability of that provider’s content.

Availability and legal limits

We cannot promise uninterrupted website access or error-free content. To the extent permitted by applicable law, the website is provided as available without a guarantee of suitability for a particular purpose.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website use. This limitation does not exclude liability that cannot lawfully be excluded, including applicable liability for fraud, intentional misconduct, gross negligence, or nonwaivable consumer rights.

Applicable law and changes

New York law governs these terms, subject to any mandatory protections that apply to you. These terms do not require binding arbitration or waive your right to bring a claim in a forum available under applicable law.

Revised terms will be posted with an updated date. Changes apply prospectively and remain subject to any notice or agreement required by law. If one provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Questions about these terms

Contact us with a website or order question: