A lot of people place their first delivery order and then sit there wondering if they did it right. Did it go through? How long is this actually going to take? Do I need to do anything before the driver gets here?
Here’s how it actually works when you order from Upstate Canna Co. in Schenectady — no fluff, just the real process.
First, Make Sure Your Address Is in the Zone
Before you browse, it’s worth confirming your address is covered. Upstate Canna Co. delivers to most of the Capital Region — Schenectady, Albany, Troy, Colonie, Latham, Rotterdam, Glenville, Cohoes, and further out to Clifton Park, Ballston Spa, and Saratoga Springs depending on the order minimum. If you’re on the edge of the zone, the checkout process will flag it.
The $50 minimum applies to most nearby addresses. Extended zones require $100. That’s set by the state, not something the store can waive.
Placing the Order
You’ll need an account. It takes two minutes — email, confirm you’re 21+, done. Once you’re in, the menu shows live inventory. What you see is what’s actually on the shelf that day, so if something’s listed, it’s available.
Pick your items, hit checkout, choose delivery, enter your address. You’ll select either ASAP or a scheduled time slot. ASAP puts you in the next available window. Scheduled lets you pick a time up to a day ahead — useful if you’re not going to be home until later.
Payment goes through online via Stronghold, or you can pay cash at the door. Either works.
After You Place the Order
You’ll get a confirmation right away. Then a second notification when a driver is assigned and heading your way. The delivery window is two hours, so you won’t be watching the door all afternoon.
One thing that catches first-timers off guard — the driver will ask for your ID at the door. This isn’t optional. It’s a state requirement, same as buying in-store. Have a valid government-issued photo ID ready. If nobody 21+ is home to answer, the delivery can’t be completed.
What the Actual Delivery Looks Like
Upstate Canna’s drivers are staff, not third-party gig workers. Customers mention this a lot in reviews — they’re on time, they’re professional, they don’t rush you. The handoff is straightforward. ID check, confirm the order, sign if needed, done.
If something’s off with your order, call the store directly at (518) 280-4289. They’ll sort it out.
A Few Things Worth Knowing
Delivery hours run slightly shorter than store hours — Monday through Friday until 9 PM, not 11 PM. Sunday delivery ends at 4 PM. If you’re cutting it close in the evening, pickup might be the faster call.
Your loyalty points apply to delivery orders the same as in-store purchases. If you’re not signed up for the rewards program yet, it’s worth doing before your next order. Details on the loyalty page.
And if you have questions about what’s on the menu or what might work for you, the FAQ covers the most common ones — or just call the store. The staff knows the product well.
Frequently Asked Questions
How long does delivery actually take?
ASAP orders are fulfilled in the next available 2-hour window. Exact timing depends on how many orders are active and how far you are from Union St. Scheduling ahead gives you more control over the timing.
Can I add to my order after I’ve placed it?
No — once the order is confirmed it’s being prepared. Place a new order or call the store if you need to make changes before it goes out.
What if I’m not home when the driver arrives?
The order can’t be handed off without someone 21+ present to show ID. If you miss the driver, contact the store to figure out next steps.
Does delivery cost more than buying in-store?
Check the menu at checkout — fees can vary. But your points still count either way.